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Shipping and Delivery

Orders are normally shipped within 24 hours, however, in some cases longer shipping times may occur. If you need the part(s) by a specific date, please notify us by phone at 1-888-621-0458 and we will do everything that we can to accomodate this request. ships to any location where UPS, Fedex and the US Postal Service can deliver.


Changes to your order (including cancellations and other adjustments) must be requested within 4 business hours of your order confirmation time. Any requests for changes or cancellation prior to shipping of your order must be received via phone or live chat so we have sufficient time to stop shipment prior to fulfillment. Our warehouse team moves very quickly to ship your order, most orders will shiped within hours (all orders will ship in 1-2 business days). If you have already received your order's tracking number, we are unable to make any changes to your order. Please note that while we will do our best to catch your order in time to make your requested changes, we cannot guarantee this.

Free shipping offers only apply to destinations within the continental United States and items will be shipped via standard ground shipping. Multiple item orders may be shipped separately and on different days. Any costs incurred by for unauthorized shipment refusal and without first obtaining an RMA number from, will result in those shipping costs being deducted from any refunds or store credit that the customer is entitled to. A 15% restocking fee will be charged on any order if delivery is refused, or 10% restocking free for store credit. Any authorized return shipment to and GigaByke.coms' suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers' expense. All orders shipped to international locations are subject to import and duty fees.

Once your package leaves the warehouse, we'll send you an email with tracking number. You can click the tracking number in that email anytime to see where your package is. you can also check your order statues by logging in to your account and clicking on the My Orders link.

Returns allows returns on products that are in new condition and are returned in the original packaging 30 days from the date of delivery. "New condition" means that the product has not been ridden. All returns must be called in or emailed in advance. Please call 1.888.621.0458 or email us at [email protected] for a Return Merchandise Authorization number (RMA) for shipping the product(s) back to us. Return shipping and insurance charges are the responsibility of the customer. Any merchandise returned without a RMA or any merchandise returned freight collect is subject to being refused. All returns are subject to a 15% restocking fee. 

  • Please check the box for any physical damage before signing or receiving thepackage. Notify the Fedex driver at the time of delivery if you notice any physical damage to the box. Products with damage delivered by Fedex, UPS or USPS shall be reported by the customer to the courier company and file claim accordingly to the courier company
  • Products damaged by neglect or abuse will not be covered by warranty.
  • Return shipping and insurance charges are the responsibility of the customer.
  • The Shipping, Handling and Insurance Fees paid by buyer are NOT included in return credit issued.
  • Please allow 1-2 week turnaround time for your return to be processed.
  • If your product arrives damaged or defective or is found to be defective within the first 5 days of normal use, a replacement or refund will be given at the discretion of Due to the weight and fragility of each E-bike, whenever possible, we will send replacement parts for damages that occur during transit. Arrangement will be made for repairs to be made at a local repair center. 
  • Returns are not accepted on products that have been altered.
  • Due to the weight and fragility of each GigaByke, all returns must be shipped back with all original packaging materials including the original box, and specialized packaging modldings. This ensures that your GigaByke and all components arrive in a re-sellable condition. Unfortunately, we are unable to accept returns without the original packaging materials. 
  • If the product is returned damaged or with missing items or altered in any way, we reserve the right to assess any additional fees up to the full value of the purchase.